Hello irudolf1987
Thank you for your query.
We have already answered this request several times.
If you have not received a confirmation email, usually the purchase has not been made. The amount is reserved and will be refunded to your bank account.
For more information about your case, please contact the Contact Center: 0041 (0)848 44 66 88
I wish you a nice day.
Kind regards,
FatimaH