I didn't receive the ticket after the payment.

SEGEUNOH

* I bought it without logging in. [Please refer to the payment details below]

We’re in Grindelwald in the November 4 by 2022 has just bought two tickets to Milan to.However, all deducted from the ((This payment (a) payment and account information) ticket can not be found in and receive a confirmation email for the site.We made reservations or get our tickets and I wonder if there’s a way to get a refund.Help me!

or, You can resend the purchase ticket to the email below.
My Email: (SBB admin: deleted. Reason: personal data)

* The confirmation of payment
Card number (SBB admin: deleted. Reason: personal data).
Date: 26.08.2022 [Time: 13:22].
Country: Bern
member’s name.: sbb cff ffs sho the ticket.
Aith no: (SBB admin: deleted. Reason: personal data)

*Journey: Grindelwald - Milan Centralre
Reservation date: Fri, 04.11.2022: 06:48 - 10:40 hour
passenger 1
FIRST NAME: (SBB admin: deleted. Reason: personal data)
SURNAME: (SBB admin: deleted. Reason: personal data)

passenger 2
FIRST NAME: (SBB admin: deleted. Reason: personal data)
SURNAME: (SBB admin: deleted. Reason: personal data).

RahelW

Hello SEGEUNOH

You have received neither an order number nor a confirmation e-mail from the SBB. Therefore your account was not charged and the blocked amount will be released within the next few days. We recommend the following possibilities:

place a new booking online using a different PC/web browser
place a new booking online using another mean of payment
for journeys within Switzerland: purchase the ticket using our app SBB Mobile for your smartphone (sbb.ch/en/mobile)
For orders please call SBB contact Center: +41 (0)848 44 66 88 (CHF 0.08/per minute)
purchase the tickets at a SBB railway station in Switzerland

Tip: Check your next credit card statement / bank statement.

For more information, please contact your card provider/ bank.

I wish you an excellent week-end.

Regards RahelW

Awesolowska

RahelW Could you please help me to make claim for charging my credit card with no travel ticked being issued? I travelled last Saturday night, and sbb charged my card twice and I did not received any ticket that night. Ended up using easy ride. But those two transactions remained charged. I send email to abb tickets but it’s not in use anymore. Please take care of it asap I do not want to wast 1h for call center calls. Please optimize your support processes or fix your sbb app!

schwarzd

Hello Awesolowska

I would like to apologize for the unpleasant experience with the SBB ticket shop. Further information and the form for ticket reimbursement is available at:

https://sbb-tickets.cc/en/help-and-contact/refunds-compensation/ticket-refunds.html

Best regards,

Daniel, Community Manager