cancelled ticket without receiving refund

Hieu

Dear Sir/ Madam,

I booked a ticket online from Wil SG to Zurich for the date August 6th 2022. I then cancelled my ticket on 2rd August 2022.

The same day I received an email indicating that I will be refuned within 10 days. My request reference is (CS003561871).

Until today I received no refund.

Could you please check?

Thank

Hieu

VlaznimA

Hello Hieu

Unfortunately, this is the wrong contact channel. To protect your data, please contact our Contact Center at 0848 44 66 88 (CHF 0.08/min.) so they can check the refund status.

Thank you for your understanding.

Have a nice day.

Kind regards, VlaznimA.

Hieu

Thank you VlaznimA for your reply. I cannot call this number from my location (France) even if I put +41.

Do you have any number for international contact?

Kind regards

Hieu

GiorgiaB

Hello Hieu

Thank you for your reply.

You can contact the following number from abroad: +41 51 225 78 00.

Kind regards, GiorgiaB

Hieu

Thank you GiorgiaB for your reply. Do you know if the international service centre have any email address? I didn’t succeed in calling any of the numbers you provided.

Kind regards, Hieu

RahelW

Hello Hieu

If it is not possible to reach our contact center by telephone, please fill out another refund request to see if your first request was treated correctly.

I thank you for your understanding and wish you an excellent evening.

Regards, RahelW