Hi dina
Please do not apply for a refund more than once. This will not speed up the processing of your claim. It will only increase the number of requests for us and the response time for other customers.
If you have already sent us an email, we will give you an answer. But please understand that we have millions of travellers around the world and also in Switzerland who rely on our customer service.
We will process your request, taking into account the date and time you first contacted us by using the form, and give you a reply as soon as possible.
Our community is not the right platform to handle this refund for privacy reasons.
We thank you for your patience.
Have a nice day. EllenvS.