Ticket purchase in SBB App - Bus ticket 1. Class was sold

Irinalit

Dear Community, Dear SBB Team,

“I did it again” yesterday - was in the rush running for a bus and was too quick clicking “purchase” and ended up with the 1. Class ticket for a bus ride 😤😂 my own fault, of course.. we should really take enough time to check before buying, but I though this time I will address this matter.

Those who use the SBB App regularly might have noticed that the choice of “class” will remain set from your previous ticket search - is there maybe a simple setting I am missing to prevent this from happening?

Or could the App be set up not to sell you the 1. Class ticket for the Bus ride, where there is no 1. Class?

Any comments are appreciated and hopefully will help someone else 🙂

regards,

EllenvS

Hallo Irinalit

Thank you for your query.

Our app is designed to make your online purchases easier.

But the best way to avoid mistakes during the purchase is actually to take just a few seconds to check if you have selected the right ticket option and if all the settings seem to be correct for your trip.

It’s just a blink of an eye and after you will be good to go 😊

I wish you a great week. EllenvS.