Hello Jaja1008
A refund or exchange of savings offers is generally not possible. Due to the already known COVID-19 pandemic, we can unfortunately not make an exception and would have to reject the request for refund. The only exception would be if the traveler has a positive COVID-19 certificate from the doctor. This would allow us to reconsider the reimbursement request. Otherwise, I recommend the visitor to buy normal offers, which can be easily exchanged or refunded before departure.
In the future, for the English speaking users who may have the same question, I ask you to post in English in the English community. Just change the page language to under in the footer of the website.
Thank you for your understanding and have a nice day.
Greetings, VlaznimA.