Hello EllyGo
Thank you for your query.
Unfortunately, I can not find a case in our database with the given number. We recommend you to call us for more information as our community is public and personal data should not be published: 0848 44 66 88.
If the refund can be made according to the conditions, the ticket will be refunded without reply. If the refund cannot be made, we will send an email.
(cc @Ex-Bähnler Danke für den Hinweis)
Kind regards,
FatimaH