Dear SBB Community, We hope you had a wonderful Easter holiday and that you arrived home safely. With this brief but informative blog post, we want to update you on some new features in the purchasing process on SBB.ch. Here are the updates: - **Purchase reservations for bike spaces.** - **Purchase of return tickets:** Return tickets can now be purchased for the same day as the outbound journey. Returns for other days will be available in a few weeks. - **Feedback tool:** Customers can now provide direct feedback during the purchasing process. If something isn't working in the schedule-based purchase or if you find something inconvenient, please let us know via the feedback tool. We are thrilled to continuously make improvements throughout the redesign process of the SBB website. Questions and feedback are always welcome. If you notice anything, feel free to discuss it with us in the Community. Best regards, Sarah

Hi @"Bodoote33"#p86021 From SBB.ch or from the SBB mobile App? BR Romano

@"Sarah_W"#p86830 TKS for your help !!

SBB.ch: Online purchase updates. April 2024.

Sarah_W

Dear SBB Community,

We hope you had a wonderful Easter holiday and that you arrived home safely.

With this brief but informative blog post, we want to update you on some new features in the purchasing process on SBB.ch. Here are the updates:

Purchase reservations for bike spaces.
Purchase of return tickets: Return tickets can now be purchased for the same day as the outbound journey. Returns for other days will be available in a few weeks.
Feedback tool: Customers can now provide direct feedback during the purchasing process. If something isn’t working in the schedule-based purchase or if you find something inconvenient, please let us know via the feedback tool.

We are thrilled to continuously make improvements throughout the redesign process of the SBB website.
Questions and feedback are always welcome. If you notice anything, feel free to discuss it with us in the Community.

Best regards,
Sarah

Vaiwhoihoach38

Sarah_W Estou tentando comprar o swiss pass com cartao de debito Visa , mas da erro . Nao encontrei nenhum email ou formulario de contato da SBB para relatar o problema e tentar soluçao . Consegue me ajudar ?

Choboonugh93

Sarah_W
Guten Morgen.
Bitte helfen Sie mir. Ich kann die sbbmobile-Anwendung nicht öffnen.

Dootoangee96

Sarah_W Hello, we are not able to purchase the Saver Day Pass online. It gives an error at the time of Checkout. Please help.

Regards
Ashok Biyani

Bodoote33

Hello, I am trying to put my tickets in my wallet but I can’t find the link or the wallet icon. How can i add my passes to my wallet please. Thank you
Karen

RomanoS

Hi Bodoote33
From SBB.ch or from the SBB mobile App?

BR
Romano

Bodoote33

From mobile.

Sarah_W

Hi Vaiwhoihoach38

I’m sorry to hear about your problems! I recommend you use the SwissPass chat which you can find on this website (you need to scroll down a little). It is available Mon to Fri: 8am to 8pm and Sat to Sun: 9am to 6pm.

Alternatively, you have the option to call the SBB Contact Center: +41 51 225 78 56 (available 24/7 for customers abroad, free of charge, sometimes you may be required to wait).

I hope this helps!

Kind regards,
Sarah

Sarah_W

Hallo Choboonugh93

Was funktioniert beim Öffnen der App nicht? Wird sie z.B. automatisch wieder geschlossen? Oder werden die Inhalte nicht dargestellt? Sobald ich mehr Informationen habe, versuche ich dir gerne zu helfen 🙂

Liebe Grüsse
Sarah

Vaiwhoihoach38

Sarah_W TKS for your help !!

Thuechaigouc28

Guten Tag. Mein Name ist *** ADMIN - Aus Datenschutzgründen gelöscht - ADMIN***.. Ich habe die SwissPass-Nummer •••-•••-•••-•. Warum kann ich über die SBB-Anwendung kein Ticket online kaufen? Ich möchte erwähnen, dass ich jedes Mal, wenn ich zur Sicherheitskontrolle bei meiner Bank gehe, eine Bestätigung der Transaktion bekomme, aber danach alles auf dem Antrag blockiert ist?

StéphanieB1

Thuechaigouc28

Danke für deine Anfrage.

Was hast du für eine App-Version? Hast du ein Screenshot der Fehlermeldung?
Hast du mal versucht die Karte in der App zu löschen und neu zu hinterlegen?

Freundliche Grüsse,
StéphanieB

Thuechaigouc28

StéphanieB1 Kann Ihnen das etwas bedeuten?

Thuechaigouc28

12.25.0(79)

Peangeequou57

Hi, I am trying to purchase the halffare ticket, but when I have to validate my phone number, I do not get a SMS notification. I have got a Dutch phone number. Thank you for your help.

RomanoS

Peangeequou57

@LevinA any ideas?

Many thanks
Romano

RomanoS

Hello dear clients,

Please be aware that in this Blog post we tecnically answer only to questions that concerns the topic of the blog post. We do so, because in the blog post we don’t get each question/interaction reported directly like if you post a new question under discussion..

So please post a direct question. Many thanks.

Best regards,
Romano

Nicole_B

Hello Dootoangee96
I have tried it and no error message appeared. Please check the following solutions:

Check whether the time on the device is set to automatic and set to automatic if necessary.
Delete cookies and temporary internet files in the web browser and try again.
Check local cookie settings and adjust manually if necessary.
Use a different web browser (Edge, Safari, Chrome, etc. The current technical requirements can be found at sbb.ch/technical-requirements).
Install updates from the browser/operating system.
If a VPN solution is used, switch it off and try again without VPN.
If a virus scanner is being used, check and adjust the settings or switch it off and try again.
Other end device (e.g. smartphone/tablet, another PC/laptop) and try again.

Kind regards.
Nicole

Llezaingee80

Where is the “Feedback tool”?
I am trying to book tickets online from Ljubljana to Luigano (via Villach Hbf, Venezia Mestre) on 21 June 2024 - Departure: 07:24:. I enter all required information about passenger then click “Buy onward journey only” - but get error message “An error occurred while processing the enquiry.” but it does not say what error is and how to fix? Sp I cannot book tickets - why?

Nicole_B

Hello Llezaingee80
The feedback tool is only available for the national purchase process (journeys starting and ending within Switzerland).

I tried a booking enquiry for your desired trip and no error message appeared. Please check your device and/or browser settings according to my answer to Dootoangee96 above:

Kind regards
Nicole

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